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Frequently Asked Questions about wicket11
From opening an account to withdrawing money via bKash — find answers to all your questions right here, in plain English.
wicket11 is a trusted online gaming platform for players in Bangladesh. Whether you are a new member or an experienced player — detailed answers to the most common questions about account registration, deposits and withdrawals, bonus terms, cricket betting, slot games, live casino and responsible gaming are arranged below in five sections. If you cannot find your question, contact our 24/7 live chat support.
Account and Registration
Opening an account at wicket11 is very simple. Go to the login page and select the registration option. Enter your mobile number, preferred password and the required details. Once verification is complete you can start playing right away. The entire registration process takes only a few minutes.
Each player may use only one account. Opening multiple accounts goes against wicket11's rules and can result in the account being suspended or closed. Only one account can be created from a single registered number or email address.
wicket11 verifies identity to ensure secure and fair gaming. Typically a government-issued ID (NID or passport) and mobile number verification are required. Uploaded documents are sent securely through an encrypted connection.
Click the "Forgot password?" option on the login page. Enter your registered mobile number or email and a verification code will be sent. Use that code to set a new password. If you have trouble, get help from our 24/7 live chat support.
wicket11 is for people aged 21 and above only. You must confirm your correct age at the time of registration. Accounts belonging to underage users will be closed immediately.
Deposits and Withdrawals
Deposits from bKash to a wicket11 account are usually instant. The amount is added to your balance as soon as the payment is completed. The same fast process applies for Nagad, Rocket and Upay. Bank transfers may take a little longer.
The minimum deposit at wicket11 is ৳200 — the same across all payment methods. The minimum withdrawal amount is ৳500. The low minimum deposit means players of any budget can get started easily.
Withdrawals from wicket11 are usually completed within 1 hour. Funds arrive fastest via bKash, Nagad, Rocket and Upay. For bank transfers, the bank's own processing time may be added.
wicket11 currently supports Bangladesh's most popular payment methods: bKash, Nagad, Rocket, Upay and bank transfer. More methods may be added in the future. Deposits and withdrawals are available at the same minimum limit across all methods.
wicket11 does not charge any additional fees on deposits or withdrawals. However, the payment provider (such as bKash or a bank) may apply their own charges. It is a good idea to check your payment provider's fee structure before making a transaction.
Games and How to Play
To bet on any cricket match including BPL at wicket11, go to the cricket section, choose your preferred match and add an amount to the bet slip from markets such as match winner, total runs, wickets or innings-based options. You can bet before the match starts and also while it is live. Make sure there is enough balance in your account before placing a bet.
Yes, all slot games at wicket11 are powered by verified random number generators (RNG). International-standard game providers such as Pragmatic Play, PG Soft, JILI and Spribe guarantee fair play. The result of each spin is completely independent and does not depend on previous results.
At the wicket11 live casino you can play with real dealers via direct video streaming. Live roulette, blackjack, baccarat and live show games are available on the Evolution Gaming and Ezugi platforms. You can join from any device — smartphone or computer.
Absolutely. wicket11 is a fully mobile-friendly platform. The site works normally from the browser of any Android or iOS smartphone. Slots, live casino and cricket betting — all can be enjoyed with a good experience on mobile.
With a multi bet you can add multiple events to a single bet slip and bet on them together. The odds of each selection are multiplied, so the potential winnings are much higher. However, if even one bet loses the entire multi bet loses, so choose carefully.
RTP or Return to Player is the theoretical rate of how much of the total amount wagered in a game is returned to players over the long term. For example, if a game has a higher RTP, there is generally a greater chance of getting more back over a longer play session. It is not a guaranteed outcome for every individual session.
Bonuses and Promotions
New members receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example: deposit ৳1,000 and you get a ৳1,500 bonus, making your total balance ৳2,500. Deposit ৳28,000 and you get a ৳20,000 bonus for a total of ৳48,000.
The wagering requirement for the welcome bonus is 25x. This means the bonus amount must be wagered 25 times before withdrawal. This is reasonable compared to the industry average. The requirement must be met within a set time limit; full details are given on the terms and conditions page.
wicket11 has four VIP levels: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), Gold (up to 1.1%) and Platinum (up to 1.5%). By playing regularly you can move up to higher levels and receive more benefits.
Each week cashback is calculated on your net losses according to your VIP level and credited to your account on a weekly basis. From Bronze to Platinum — the higher the level, the higher the cashback rate. It is a reward for your regular play.
Bonuses can be used on most games, but the wagering contribution may differ for some games. Slot games generally contribute in full, while live table games may contribute partially. See the terms and conditions page for detailed conditions.
Security and Responsible Gaming
wicket11 uses SSL encryption technology to keep all data secure. Your personal information and financial transaction details are not shared with third parties. All information is managed in accordance with our privacy policy.
Responsible gaming means playing for entertainment, so that gaming does not affect other responsibilities in life. wicket11 gives players the ability to set deposit limits, time limits and to take breaks when needed. Gaming is always for enjoyment — never as a solution to financial problems.
Yes, wicket11 provides a self-exclusion facility. Contact our support team to deactivate your account for a set period or permanently. This step can be taken without any judgment and we offer full cooperation.
If you notice any suspicious activity on your account, change your password immediately and notify our 24/7 live chat support. wicket11 monitors suspicious activity and takes prompt action to keep accounts secure when needed.
The wicket11 support team is available seven days a week, 24 hours a day. You can speak directly in Bengali via live chat, and support is also provided in English. You can also get in touch by email at [email protected].
Still have questions? Contact support
Our Bengali-speaking support team is by your side day and night. Chat with us live right now or send us an email — we will respond quickly.
24/7 Live Chat
Instant Support in Bengali
Email Support
Withdrawal Time
Usually within 1 hour
Secure Platform
Protected with SSL Encryption