wicket11 Terms and Conditions

General Information and Applicability

These terms and conditions ("Terms") apply to the use of the wicket11 platform and all services operated under it. wicket11 is an online gaming and betting platform operated for users in Bangladesh.

By accessing, registering on, or using any service of this platform, you confirm that you have read, understood, and fully accepted these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

wicket11 reserves the right to modify these Terms at any time. Continued use of the platform after updated Terms have been published will be considered your acceptance of those changes.

Key Definitions and Terminology

The following words and phrases used in these Terms carry specific meanings:

• "Platform" — The wicket11 website (wicket11.cam) and all mobile or desktop interfaces connected to it.
• "User" or "Member" — Any person who has registered on wicket11 and is operating an account.
• "Account" — The personal profile and wallet of each individual registered on wicket11.
• "Deposit" — The process of adding funds to a user's account.
• "Withdrawal" — The process of taking funds out of a user's account.
• "Bonus" — Promotional credits or rewards granted by wicket11.
• "Bet" — Funds placed to participate in a game or event.
• "Rollover" — The requirement to place a specified amount of bets before a bonus becomes eligible for withdrawal.

Account Registration and Terms

The following conditions must be met to open an account on wicket11:

3.1 Registration Eligibility

• Each individual may open only one account. Operating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• In the event of false information being provided, wicket11 reserves the right to close the account at any time.

3.2 Account Security

Your account login details, password, and all other security information must be kept strictly confidential. Sharing this information with any third party is prohibited. Any unauthorized access to your account must be reported to our support team immediately.

3.3 Account Verification

wicket11 may request additional documents for identity verification at any time. Failure to provide the required documents may result in the account being temporarily suspended or closed. Identity verification may be mandatory before a withdrawal request is processed.

Age Verification and Applicability

Users must be at least 21 years old to open an account on wicket11 and to participate in gaming or betting. As part of the minor verification process, wicket11 may request a national identity card or other valid proof of age at any time.

If an account belonging to a minor is identified, that account will be closed immediately and any balance or bonus held in it may be forfeited.

Deposit and Withdrawal Policy

5.1 Deposit Rules

The following payment methods are accepted for depositing funds on wicket11: bKash, Nagad, Rocket, Upay, and direct bank transfer.

• Minimum Deposit: ৳200 by any method
• Deposits must be made using a payment method registered in the name of the account holder only.
• Use of third-party payment methods is strictly prohibited.
• Deposits are generally processed instantly.

5.2 Withdrawal Rules

The following conditions apply for withdrawals:

• Minimum Withdrawal: ৳500
• Processing Time: Generally within 1 hour
• Withdrawals can only be made using the same method used for the deposit.
• Identity verification must be completed before a withdrawal.
• Withdrawals may be delayed if an active bonus rollover is incomplete.

Bonus and Promotion Terms

6.1 Welcome Bonus

wicket11 offers a welcome bonus for new members. A 150% bonus on the first deposit is available up to a maximum of ৳20,000.

• Example 1: Deposit ৳1,000 → ৳1,500 bonus → Total ৳2,500
• Example 2: Deposit ৳28,000 → ৳20,000 bonus → Total ৳48,000

6.2 Rollover Requirements

The rollover requirement for the welcome bonus is 25 times (25x). This means you must place bets totalling 25 times the combined deposit and bonus amount before the bonus becomes eligible for withdrawal.

• Rollover may contribute differently depending on the game or category — contact support for details.
• The deadline for completing the rollover is calculated from the date the bonus is awarded.
• Bonuses may be cancelled in the event of a breach of terms.

6.3 Other Promotions

Each promotion has its own terms and conditions. Please read the relevant terms carefully before accepting a promotional offer. wicket11 reserves the right to modify or cancel any promotion.

Betting Rules and Policy

7.1 General Betting Rules

The following general rules apply when placing bets on wicket11:

• Once a placed bet is confirmed, it cannot be changed or cancelled.
• Each game or event has its own rules, which are described on that game's page.
• Bets placed due to a technical error may be cancelled at wicket11's discretion.
• wicket11 reserves the right to withhold payment on suspicious bets pending verification.

7.2 Cricket Betting

International cricket betting standards are followed for betting on BPL, IPL, T20 World Cup, ICC tournaments, and other international cricket events.

7.3 Casino Games

The results of live casino, slots, and other games are governed by a certified Random Number Generator (RNG). All games are regularly tested to ensure fair play.

Prohibited Activities

The following activities are strictly prohibited on the wicket11 platform:

• Operating multiple accounts or claiming bonuses more than once.
• Creating or operating an account using another person's details.
• Any form of manipulation, fraud, or deceptive activity.
• Placing bets using software bots or automated programs.
• Depositing or withdrawing using third-party payment methods.
• Using the platform for money laundering or illegal financial transactions.
• Attempting to exploit vulnerabilities in the wicket11 system.
• Attempting to hack any part of the platform or gain unauthorized access.
• Harassing other users or engaging in inappropriate behavior.

Account Suspension and Closure

9.1 Closure by wicket11

wicket11 may temporarily or permanently close an account in the following circumstances:

• Breach of any clause of these Terms.
• Evidence of fraudulent or suspicious activity.
• Providing false or incomplete information.
• Failure to cooperate with identity verification.
• Extended period of inactivity.

9.2 Voluntary Account Closure

A member may choose to close their account at any time. To do so, contact our support team via 24/7 live chat or email. Any eligible balance should be withdrawn before the account is closed.

Responsible Gaming

wicket11 takes responsible gaming very seriously. We believe that gaming is a form of entertainment and should never be a cause of financial or psychological harm.

• We provide users with the ability to set their own limits.
• We offer assistance when problematic gaming behavior is identified.
• A self-exclusion facility is available — please contact the support team.

To learn more about responsible gaming, visit our Responsible Gaming page.

Privacy and Data Protection

wicket11 gives the highest priority to the security of users' personal information. Our platform uses SSL encryption to keep data secure.

• We collect only the information necessary to provide our services.
• Personal information is not sold to third parties.
• Information may be shared with authorities in cases of legal obligation.

To read our full privacy policy, visit the Privacy Policy page.

Limits of Liability

wicket11 will not be held liable in the following cases:

• Loss in a game or bet due to disruption of the user's internet connection.
• Temporary service interruption due to technical errors or server issues.
• Financial loss due to the user's own negligence or mistakes.
• Loss due to issues in the software of third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe).
• Service interruption due to unforeseen or uncontrollable circumstances.

wicket11's maximum liability in any situation will be limited to the principal amount of the transaction in question.

Changes and Amendments to Terms

wicket11 reserves the right to change, amend, or update these terms at any time. In the case of significant changes, registered members will be notified via email or through a notice on the platform.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. If you do not accept the new terms, you should close your account.

Contact & Support

If you have any questions or need clarification about these terms, please contact us:

• 24/7 Live Chat: Support in Bengali is available through the live chat option on the platform.
• Email: [email protected]

Our support team provides assistance in both Bengali and English. For any dispute or complaint, please contact our support team first.

We take all complaints seriously and are committed to a fair resolution. Visit our FAQ page for more information.