wicket11's Commitment to Responsible Gaming
Gaming should always be a source of enjoyment — wicket11 is always ready to help you stay in control, from deposit limits to self-exclusion.
Gaming for Enjoyment, Not Addiction
wicket11 believes online gaming is fully enjoyable only when played consciously and within your own control. We want every player in Bangladesh to be a responsible gamer. Play for entertainment — never as the sole way to earn money.
Our platform offers various protection tools to help you keep track of your spending and time. Setting deposit limits, taking a time-out, or applying for long-term self-exclusion — all of it is at your fingertips. Responsible gaming means enjoying the fun of playing while keeping yourself protected.
If you feel that gaming is having a negative impact on your life or the life of someone close to you, contact our 24/7 live chat support today. Our support team is fully prepared to assist you in Bengali.
Warning: Gaming is an activity where the risk of losing money is always present. Never bet more than you can afford to lose.
Be alert if you notice these signs:
- Playing repeatedly to try to recover lost money
- Neglecting family or work responsibilities because of gaming
- Continuously increasing the amount you bet
- Lying or hiding things about your gaming
- Feeling unable to stop playing
- Playing by taking on debt or spending savings
Tools for Your Control
For responsible gaming, wicket11 provides the following protection tools — using them is entirely your right.
Daily / Weekly Deposit Limit
You can set a maximum daily, weekly, or monthly deposit limit. Once this limit is reached, no further deposits will be accepted. Reducing a limit takes effect immediately; increasing one requires a review period.
Take a Temporary Break
If you feel you need a break, you can take a time-out from 24 hours up to 30 days. During this period you will not be able to log into your account. Once the break ends, your account will be reactivated automatically.
Long-Term Self-Exclusion
If you feel gaming is getting out of control, apply to close your account for 6 months, 1 year, or permanently. During self-exclusion, the account cannot be reactivated.
Restrict Your Betting Amount
You can set a maximum amount for how much you bet per session or per day. This protects you from overspending and keeps gaming within the bounds of entertainment.
Monitor Your Gaming Time
Track how many hours per week you spend gaming. In our account panel you can view your complete gaming activity history. Stay aware of how you spend your time.
24/7 Bengali Support
For any issue, our live chat team is ready to assist you fully in Bengali. Contact us right away to ask any responsible gaming questions or to activate protection tools.
For 21+ Only
Opening an account and playing at wicket11 is for persons aged 21 and above only. Protecting minors from online gaming is our responsibility and we make no compromise on this.
We verify age at registration and may ask you to confirm your age using a national ID card or birth registration certificate if needed. If an account is identified as belonging to a minor, it is closed immediately.
If any minor in your family uses your device, please use a PIN, password, or device lock. The security of your account is your responsibility.
How to Use the Protection Tools
Log Into Your Account
Log into your account at wicket11 and go to the "Settings" or "Responsible Gaming" menu.
Choose Your Limits
Set deposit limits, bet limits, or time limits — according to your needs.
Activate Time-Out or Exclusion
If needed, apply for a temporary break or a long-term self-exclusion.
Contact Support
For any assistance, our Bengali-speaking team is always available on 24/7 live chat.
The Golden Rules of Responsible Gaming
Following these guidelines will keep gaming a positive experience at all times.
Set a budget
Before you start playing, decide the maximum amount you are willing to spend. Think of this budget as entertainment expenses — losing it should not affect your household. You can start with a minimum deposit of ৳200 via bKash or Nagad.
Keep Your Goals Clear
Gaming is for entertainment — not a path to getting rich quickly. Play for enjoyment, not with the expectation of winning. If you feel frustrated or anxious during any session, take a break right away.
Keep a Balance
Keep gaming balanced with your family, work, health, and social life. If gaming is having a negative impact on these areas, do not hesitate to seek help.
Play Mindfully, Not Emotionally
Avoid gaming when you are under stress, feeling down, or upset. Do not play under the influence of alcohol or anything else. Make decisions with a clear head and a calm mind.
No Hesitation in Seeking Help
If you face a gaming-related problem, you are not alone — we are here. wicket11's 24/7 live chat support team will assist you fully in Bengali. Get immediate help for self-exclusion requests, deposit limit changes, or any responsible gaming matter.
You can also contact us by email: [email protected]
Advice for Family and Friends
If someone close to you is showing signs of problematic gaming, speak with them openly. Stand by them with empathy rather than judgment or criticism. If needed, contact our support together — we guide families too.
Reach us directly via live chat or email — no phone or other channel is needed.
Questions and Answers About Responsible Gaming
Play responsibly, enjoy the fun
Check our FAQ to learn more or start playing right away — always for entertainment.