wicket11's Privacy Policy
Your personal information is completely safe with us. How wicket11 collects, uses, and stores data — everything is explained here transparently.
wicket11 ("we", "us", "platform") is a trusted online gaming service in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information secure. This privacy policy will inform you about what types of information wicket11 collects, why it is collected, how it is used, and what rights you have over your information.
By creating an account on wicket11.cam or using our services, you are agreeing to this privacy policy. If you do not agree with this policy, we recommend not using our services. If any changes are made, we will update this page and notify you where applicable.
Data Collection and Use
What Information We Collect
wicket11 collects the following types of information:
- Identity Information: Full name, date of birth, national ID number or passport details — for account verification.
- Contact Information: Email address, mobile number, and current residential address.
- Financial Information: bKash, Nagad, Rocket, or Upay account details and bank account information — for processing transactions.
- Gaming Activity Information: Betting history, deposit and withdrawal records, session duration.
- Device and Technical Information: IP address, browser type, operating system, device ID.
- Voluntarily Provided Information: What you share when contacting customer support.
Purpose of Data Use
The collected information is used for the following purposes:
- Account Management: Registration, login verification, and identity confirmation.
- Financial Transactions: Safely completing deposits, withdrawals, and bonus payments.
- Fraud Prevention: Detecting suspicious activity and ensuring platform security.
- Legal Obligations: Complying with applicable laws and regulations.
- Customer Support: Resolving your questions, complaints, and requests.
- Service Improvement: Analysing user experience to improve the platform.
- Responsible Gaming: Detecting unusual gaming patterns and providing necessary support.
Data Sharing and Cookie Policy
Sharing Information with Third Parties
wicket11 never sells or freely distributes your personal information. However, information may be shared in the following limited circumstances:
- Payment Processors: With bKash, Nagad, Rocket, Upay, and banks — solely to complete transactions.
- Service Providers: Contracted partners for technical infrastructure, cybersecurity, and analytics services — who are bound by our privacy policy.
- Legal Authorities: In response to a court order or a lawful request from law enforcement agencies.
- Business Transfers: In the case of a merger or acquisition, where the new entity will be required to comply with this policy.
For any purpose other than those listed above, we will obtain your explicit consent before sharing your information with third parties.
Cookies and Tracking Technologies
wicket11.cam uses cookies and similar tracking technologies. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your preferences (language, settings).
- Analytics Cookies: To monitor site usage and improve the service.
- Security Cookies: To prevent fraud and bot activity.
You can reject non-essential cookies by changing your browser settings, though this may limit some services.
Data Storage, Security and Your Rights
Data Storage and Security Measures
wicket11 has adopted industry-standard technical measures to keep your personal information secure:
- SSL Encryption: All data transfers are encrypted using TLS/SSL technology.
- Data Encryption: Stored sensitive information is kept in an encrypted state.
- Access Controls: Only authorised personnel can access the information they need.
- Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
- Firewall and DDoS Protection: The platform is protected against external attacks.
Data Retention Period: Information may be retained for as long as the account is active and, after account closure, for a defined period as required by legal obligations. Financial transaction records are kept for a longer period in accordance with applicable law.
Your Rights Regarding Your Information
As a wicket11 user, you have the following rights:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances — though this may not be fully possible where legal obligations apply.
- Right to Restrict Processing: The right to request that the use of your information be limited for specific reasons.
- Right to Object: The right to opt out of marketing communications.
- Right to Portability: The right to request your information in a structured format.
To exercise these rights, email [email protected] or contact us via live chat. We are committed to responding within 30 days.
Protection of Minors, Third Parties and Policy Changes
Protection of Minors
wicket11 is for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.
An age verification process is mandatory at the time of registration. If we learn that a minor has used our platform, we will immediately close that account and delete the associated information.
If parents or guardians believe their child has registered on our platform, they can contact us directly.
Third-Party Services and Links
The wicket11 platform may include services from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, or other technology partners.
These third parties have their own privacy policies. wicket11 is not responsible for the data management practices of these external services.
For transactions made through payment gateways such as bKash, Nagad, Rocket, or Upay, the respective institution's own privacy policy applies. We advise you to read the policy of any third-party service before using it.
Changes to the Privacy Policy
wicket11 reserves the right to update this privacy policy at any time for business, legal, or security reasons.
For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email.
- A notification will be displayed when you log in to the platform.
- The "Last Updated" date at the top of this page will change.
Continued use of the platform after a policy change will be considered as your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact our data protection team. We take all privacy-related requests seriously and aim to respond promptly.
For requests to delete, correct, or access your data, contact us with your account number and identity verification details. We will process your request within 30 business days.
If you have an objection regarding our compliance with this privacy policy and are not satisfied with our response, you have the right to file a complaint with the relevant authority.
Privacy Contact
Read our legal documents and stay informed about your rights: